[rt-users] Error with extensions installation

[Kobus Bensch]

Not sure. Did you restart apache after the install and after the chown?

I have that plugin install and all is working fine for me.

On 14/09/2015 12:14, Lorraine Johnson wrote:
> Thank you very much Kobus, the chown command worked.
>
> Unfortunately  I cant find the activity report. I used the link 
> https://<path to my RT server>/Reports/Activity/index.html but I get 
> this error
>
> "
>
>
>   The page you requested could not be found
>
> Please check the URL and try again."
>
> Dont know if I should do the installation again.
>
> Please  help
>
> On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch 
> <kobus.bensch at trustpayglobal.com 
> <mailto:kobus.bensch at trustpayglobal.com>> wrote:
>
>     Sorry my bad. It should be chown not chmod and if the directory
>     does not exist create it first then do the chown.
>
>
>     On 14/09/2015 10:49, Lorraine Johnson wrote:
>>     I again tried the solution you gave me, but am getting this error
>>     invalid mode ' apache:apache'.
>>
>>
>>     Please I am a newbie, kindly help me out.
>>
>>     Thank you so much
>>
>>     On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson
>>     <rraineyjay at gmail.com <mailto:rraineyjay at gmail.com>> wrote:
>>
>>         Thank you Kobus Bensch for your quick response
>>
>>         Mine is also on centos RT 4.0, when I tail -r
>>          /opt/rt4/var/log/apache2 it says   No such file or directory.
>>
>>         Please help
>>
>>         On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
>>         <kobus.bensch at trustpayglobal.com
>>         <mailto:kobus.bensch at trustpayglobal.com>> wrote:
>>
>>             |The answer is in the logs, but if you performed this step
>>             rm -fr /opt/rt4/var/mason_data/obj and restarted, then
>>             you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|
>>
>>             This is on Centos anyway.
>>
>>             HTH
>>
>>
>>
>>             On 14/09/2015 10:01, Lorraine Johnson wrote:
>>>             Hi Y'all
>>>
>>>             Good morning, I installed RT- activity report and I get
>>>             this error "An internal RT error has occurred. Your
>>>             administrator can find more details in RT's log files."
>>>
>>>
>>>             Please I need help.
>>>
>>>             Thank you
>>
>>             -- 
>>             Kobus Bensch
>>             Senior Systems Administrator
>>             Address:  22 & 24 | Frederick Sanger Road | Guildford |
>>             Surrey | GU2 7YD
>>             DDI:  0207 871 3958
>>             Tel:  0207 871 3890
>>             Email: kobus.bensch at trustpayglobal.com
>>             <mailto:kobus.bensch at trustpayglobal.com>
>>
>>             Trustpay Global Limited is an authorised Electronic Money
>>             Institution regulated by the Financial Conduct Authority
>>             registration number 900043. Company No 07427913
>>             Registered in England and Wales with registered address
>>             130 Wood Street, London, EC2V 6DL, United Kingdom.
>>
>>             For further details please visit our website at
>>             www.trustpayglobal.com <http://www.trustpayglobal.com>.
>>
>>             The information in this email and any attachments are
>>             confidential and remain the property of Trustpay Global
>>             Ltd unless agreed by contract. It is intended solely for
>>             the person to whom or the entity to which it is
>>             addressed. If you are not the intended recipient you may
>>             not use, disclose, copy, distribute, print or rely on the
>>             content of this email or its attachments. If this email
>>             has been received by you in error please advise the
>>             sender and delete the email from your system. Trustpay
>>             Global Ltd does not accept any liability for any personal
>>             view expressed in this message.
>>
>>
>>
>
>     -- 
>     Kobus Bensch
>     Senior Systems Administrator
>     Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey |
>     GU2 7YD
>     DDI:  0207 871 3958
>     Tel:  0207 871 3890
>     Email: kobus.bensch at trustpayglobal.com
>     <mailto:kobus.bensch at trustpayglobal.com>
>
>     Trustpay Global Limited is an authorised Electronic Money
>     Institution regulated by the Financial Conduct Authority
>     registration number 900043. Company No 07427913 Registered in
>     England and Wales with registered address 130 Wood Street, London,
>     EC2V 6DL, United Kingdom.
>
>     For further details please visit our website at
>     www.trustpayglobal.com <http://www.trustpayglobal.com>.
>
>     The information in this email and any attachments are confidential
>     and remain the property of Trustpay Global Ltd unless agreed by
>     contract. It is intended solely for the person to whom or the
>     entity to which it is addressed. If you are not the intended
>     recipient you may not use, disclose, copy, distribute, print or
>     rely on the content of this email or its attachments. If this
>     email has been received by you in error please advise the sender
>     and delete the email from your system. Trustpay Global Ltd does
>     not accept any liability for any personal view expressed in this
>     message.
>
>

-- 
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.bensch at trustpayglobal.com 
<mailto:kobus.bensch at trustpayglobal.com>

-- 


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.
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