[rt-users] Due dates
elacour at easter-eggs.com
Fri Apr 15 03:38:26 EDT 2016
Le 15/04/2016 04:11, Steven H a écrit :
> I installed rt4.4.0
> When I configure queue, there is no place to input due dates. Instead there
> are fields "Starts" and "Due" which can be fill in a date such as
> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is what
> I set in that fields.
> What I need is setting duedate such as 3 days after tickets created.
> I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues, But
> I need set different duedates for different queues.
look at "QueueDefault" here
https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what
though this information is missing from
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