[rt-users] Due dates

[Steven H]

Emmanuel Lacour wrote
> Le 15/04/2016 04:11, Steven H a écrit :
>> I installed rt4.4.0
>> 
>> When I configure queue, there is no place to input due dates. Instead
>> there
>> are fields "Starts" and "Due" which can be fill in a date such as
>> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is
>> what
>> I set in that fields.
>> 
>> What I need is setting duedate such as 3 days after tickets created.
>> 
>> I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues,
>> But
>> I need set different duedates for different queues.
>> 
>> 
> 
> 
> look at "QueueDefault" here
> https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what
> you need.
> 
> though this information is missing from
> https://docs.bestpractical.com/rt/4.4.0/customizing/sla.html.
> 
> 
> -- 
> Easter-eggs                              Spécialiste GNU/Linux
> 44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
> Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
> mailto:

> elacour@

>   -   http://www.easter-eggs.com
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016


Emmanuel Lacour wrote
> Le 15/04/2016 04:11, Steven H a écrit :
>> I installed rt4.4.0
>> 
>> When I configure queue, there is no place to input due dates. Instead
>> there
>> are fields "Starts" and "Due" which can be fill in a date such as
>> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is
>> what
>> I set in that fields.
>> 
>> What I need is setting duedate such as 3 days after tickets created.
>> 
>> I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues,
>> But
>> I need set different duedates for different queues.
>> 
>> 
> 
> 
> look at "QueueDefault" here
> https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what
> you need.
> 
> though this information is missing from
> https://docs.bestpractical.com/rt/4.4.0/customizing/sla.html.
> 
> 
> -- 
> Easter-eggs                              Spécialiste GNU/Linux
> 44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
> Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
> mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016

Quoted from: 
http://requesttracker.8502.n7.nabble.com/Due-dates-tp61729p61730.html


Thanks, it works https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA
. 




--
View this message in context: http://requesttracker.8502.n7.nabble.com/Due-dates-tp61729p61738.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.