[rt-users] Escaping '<' and '>' in comments/replies and canned responses.

[Barton Chittenden]

In a further twist, html entities display correctly on the "Article
Display" page, but when the canned response is actually *used*, I see
html entities in the reply editor... but if I include text like <foo>,
'foo' is removed in the reply editor... I have no way of including
something that looks like an xml tag in a canned response.


On Wed, Apr 20, 2016 at 8:56 AM, Barton Chittenden <
barton at bywatersolutions.com> wrote:

> I've run into several issues in RT with the use of greater than '>' and
> less than '<' symbols in RT.
>
> One issue that I run into with some regularity is pasting the default
> mysql prompt into a ticket. For example, if I paste the following into a
> reply:
>
> mysql> select CURRENT_DATE;
> +--------------+
> | CURRENT_DATE |
> +--------------+
> | 2016-04-20   |
> +--------------+
> 1 row in set (0.00 sec)
>
> The first line is hidden, as if it were text quoted from a previous
> comment or reply.
>
> By and large, I simply try to avoid using un-paired '<' and '>' characters
> in replies, but I just ran into the following issue in a canned response:
>
> The following text in the canned response editor:
>
> <item>"<<biblio.title>>" by <<biblio.author>>, <<issues.date_due>>,
> Barcode: <<items.barcode>> </item>
>
> Renders as
>
> "<>" by <>, <>, Barcode: <>
>
> When I view it in Display.
>
> I tried using '\<' and '\>' to escape the greater than and less than
> symbols; that didn't work... using html entities did work,, but ... meh.
>
> Are there any rules for escaping '<' and '>', and, more generally, is
> there any documentation about how RT renders comments/replies and articles?
>
> Thanks,
>
> --Barton
>
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