[rt-users] Show Ticket Message in Search/Results.html

David Schmidt david.schmidt at univie.ac.at
Mon Apr 25 04:48:34 EDT 2016


On 25.04.2016 09:58, David Schmidt wrote:
> On 25.04.2016 08:49, Christian Loos wrote:
>> Am 25.04.2016 um 08:46 schrieb David Schmidt:
>>> Another path that looks weird to me is:
>>> 
>>> "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once"
>>> 
>>> shouldnt that be
>>> 
>>> "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once"
>> Arg ... I missed this, this must be
>> "local/html/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once"
>> 
>> 
>> Chris
> 
> Hey Chris, thanks for your help.
> 
> After a bit of debugging these appear to be the correct locations:
> 
> "local/html/Callbacks/Univie/Search/Elements/BuildFormatString/Default"
> "local/html/Callbacks/Univie/Elements/RT__Ticket/ColumnMap/Once"
> "local/lib/RT/Ticket_Local.pm"
> 
> I'll wrap everything up in an extension and put it on github.
> 
> cheers
> david
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016

https://github.com/davewood/RT-Extension-TicketPreview



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