[rt-users] problems attaching files
loforbes at alaska.edu
Tue Apr 26 20:25:04 EDT 2016
We are using RT 4.4.0 and appear to be having problems attaching files over some size around 100k. If we try to send an email with a larger attachment, the mail message just drops on the floor. If we try to attach a file through the web interface, the icon has an X over it and an error message appears when the mouse hovers over it, plus the attachment is dropped if we try to save the edit.
Looking in the log I don’t see any messages being generated in either case. I do see messages generated when a file is successfully attached though. Our current attachment size settings should allow larger files than ~100k.
Set($MaxAttachmentSize, 10485760); # 10MB
I’m not sure what else to look at to determine what’s happening or where things are failing. Have I somehow mis-set the config, or could this be a bug in 4.4.0?
-There are uncountably more irrational fears than rational ones. -P. Dolan
Liam Forbes loforbes at alaska.edu ph: 907-450-8618 fax: 907-450-8601
UAF Research Computing Systems Senior HPC Engineer LPIC1, CISSP
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