[rt-users] problems attaching files

[Liam Forbes]

We are using RT 4.4.0 and appear to be having problems attaching files over some size around 100k. If we try to send an email with a larger attachment, the mail message just drops on the floor. If we try to attach a file through the web interface, the icon has an X over it and an error message appears when the mouse hovers over it, plus the attachment is dropped if we try to save the edit. 

Looking in the log I don’t see any messages being generated in either case. I do see messages generated when a file is successfully attached though. Our current attachment size settings should allow larger files than ~100k.

Set($MaxAttachmentSize, 10485760);  # 10MB
Set($TruncateLongAttachments, "true");

I’m not sure what else to look at to determine what’s happening or where things are failing. Have I somehow mis-set the config, or could this be a bug in 4.4.0?

Regards,
-liam

-There are uncountably more irrational fears than rational ones. -P. Dolan
Liam Forbes     loforbes at alaska.edu     ph: 907-450-8618 fax: 907-450-8601
UAF Research Computing Systems Senior HPC Engineer            LPIC1, CISSP

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