[rt-users] problems attaching files

[Jeffrey Pilant]

liam writes: 
>We are using RT 4.4.0 and appear to be having problems attaching files 
>over some size around 100k. If we try to send an email with a larger 
>attachment, the mail message just drops on the floor. If we try to attach
>a file through the web interface, the icon has an X over it and an error
>message appears when the mouse hovers over it, plus the attachment is
>dropped if we try to save the edit.
>
>Looking in the log I don?t see any messages being generated in either case.
>I do see messages generated when a file is successfully attached though.
>Our current attachment size settings should allow larger files than ~100k.
>
>Set($MaxAttachmentSize, 10485760);  # 10MB
>Set($TruncateLongAttachments, "true");
>
>I'm not sure what else to look at to determine what?s happening or where
>things are failing. Have I somehow mis-set the config, or could this be
>a bug in 4.4.0?

>From the RT Wiki:
  If you are using MYSQL, it also has a limit.
  for mysqld < 4.0.2 syntax under mysqld is:
      set-variable = max_allowed_packet=10M
  for mysqld > 4.0.2 syntax under mysqld is:
      max_allowed_packet=10M

  Please refer to http://dev.mysql.com/doc/mysql/en/Program_variables.html

/jeff

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