[rt-users] Notification from one queue

Simon Figueira SFigueira at geestline.com
Mon Aug 15 11:02:57 EDT 2016


The global scrip shows

[cid:image001.png at 01D1F70E.7CFC7E20]

Enabling it would make it global and not just one queue.

Simon Figueira
Systems Administrator

From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu]
Sent: 15 August 2016 15:53
To: Simon Figueira <SFigueira at geestline.com>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Just apply the scrip to the queue.
What version of  RT are you using?

On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira <SFigueira at geestline.com<mailto:SFigueira at geestline.com>> wrote:
I want to set up a notification when a custom field is changed in just one queue.  I see you can do it globally in scrips.  I also see you need to create a template at the queue level to do this but I am not sure what script I would need to use.


Simon Figueira
Systems Administrator

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. It is Geest Line policy that the Company only enter into obligations, warranties and representations which are signed in hard copy form by an authorised individual. This email message has been swept for the presence of computer viruses but Internet communications are not guaranteed to be secure or virus-free. Email to and from Geest Line is monitored for operational and business reasons. Geest Line Limited - Registered in England No. 266840 Registered Office: Eagle Point, Little Park Farm Road, Fareham, Hants PO15 5TD. Business is transacted under BIFA STC 2005A, copy of terms available here: http://www.bifa.org/_Attachments/Resources/1105_S4.pdf<http://www.bifa.org/_Attachments/Resources/1105_S4.pdf>

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training<https://bestpractical.com/training>
* Los Angeles - September, 2016

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160815/f4e68673/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 8539 bytes
Desc: image001.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160815/f4e68673/attachment.png>

More information about the rt-users mailing list