[rt-users] Notification from one queue

Matt Zagrabelny mzagrabe at d.umn.edu
Mon Aug 15 13:28:05 EDT 2016


Hi Simon,

Drill down to the queues, then create your scrip there.

Admin -> Queues -> Select

Scrips -> Create

Your heading should look something like:
Create a scrip and add to queue BLAH

my URL looks like:

https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12

This will restrict the scrip to that queue.

-m


On Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira <SFigueira at geestline.com>
wrote:

> 4.2.11
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> The global scrip shows
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> Enabling it would make it global and not just one queue.
>
>
>
>
>
> *Simon Figueira*
> Systems Administrator
>
>
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> *From:* Matt Zagrabelny [mailto:mzagrabe at d.umn.edu]
> *Sent:* 15 August 2016 15:53
> *To:* Simon Figueira <SFigueira at geestline.com>
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Notification from one queue
>
>
>
> Just apply the scrip to the queue.
>
> What version of  RT are you using?
>
> -m
>
>
>
> On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira <SFigueira at geestline.com>
> wrote:
>
> I want to set up a notification when a custom field is changed in just one
> queue.  I see you can do it globally in scrips.  I also see you need to
> create a template at the queue level to do this but I am not sure what
> script I would need to use.
>
>
>
> Thanks
>
>
>
> *Simon Figueira*
> Systems Administrator
>
>
>
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>
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