[rt-users] Upgrade from 4.2.12 -> 4.4.1 breaks Self Service?

Stephen Switzer steve at sbsroc.com
Mon Aug 15 18:56:59 EDT 2016

I upgraded last night, and all seems great, except an issue was reported 
today. The "My open tickets" section in Self Service is blank. The 
closed tickets are viewable, however. I had the user log out and back 
in, cleared the mason cache, restarted apache...

Where can I look first to determine the issue?

Thank you!

Best regards,

*Stephen H. Switzer*
*voice:* 585.298.9420 [ x7001 ]
*cell:* 585.202.8312
*fax:* 585.625.0020
*email:* steve at SBSroc.com <mailto:steve at SBSroc.com>
/Technical Consultant & System Engineer/
- VMware VSP
- Microsoft MCP, Desktop/Server

*Switzer Business Solutions, LLC*

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