[rt-users] Notification from one queue

Simon Figueira SFigueira at geestline.com
Tue Aug 16 03:41:10 EDT 2016


That is the issue.  Not sure what the script should be.  All I want is if there is a transaction change the queue admin is mailed.

Simon Figueira
Systems Administrator








From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu]
Sent: 15 August 2016 18:28
To: Simon Figueira <SFigueira at geestline.com>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Hi Simon,
Drill down to the queues, then create your scrip there.
Admin -> Queues -> Select
Scrips -> Create
Your heading should look something like:
Create a scrip and add to queue BLAH

my URL looks like:

https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12<https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12>

This will restrict the scrip to that queue.

-m


On Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira <SFigueira at geestline.com<mailto:SFigueira at geestline.com>> wrote:
4.2.11

The global scrip shows

[cid:image001.png at 01D1F799.AEC666B0]

Enabling it would make it global and not just one queue.


Simon Figueira
Systems Administrator








From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu<mailto:mzagrabe at d.umn.edu>]
Sent: 15 August 2016 15:53
To: Simon Figueira <SFigueira at geestline.com<mailto:SFigueira at geestline.com>>
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Notification from one queue

Just apply the scrip to the queue.
What version of  RT are you using?
-m

On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira <SFigueira at geestline.com<mailto:SFigueira at geestline.com>> wrote:
I want to set up a notification when a custom field is changed in just one queue.  I see you can do it globally in scrips.  I also see you need to create a template at the queue level to do this but I am not sure what script I would need to use.

Thanks

Simon Figueira
Systems Administrator









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