[rt-users] Applying configuration changes?

Alex Hall ahall at autodist.com
Mon Aug 29 14:27:59 EDT 2016

Hello list,
Until I can find out why FCGI processes don't work, I'm trying to run RT on
its own server with:
sudo /usr/share/request-tracker4/libexec/rt-server --port 8485
but I get an error about SQLite3 not working. The thing is, I have it set
to MySQL, not SQLite, so I don't know why it's not using MySQL. I made a
change to /etc/request-tracker4/RT_SiteConfig.pm, and the same to
RT_SiteConfig.d/51-DBConfig, but it didn't help. I tried
sudo /etc/init.d/request-tracker4 restart
to get the change to register, but had no luck. What do I have to do to get
RT to see configuration changes? This seems like a simple thing, but I
can't find it online, and the restart doesn't seem to have helped. If
there's something obvious I've missed in my DB setup that would cause it to
use the wrong backend, I'd love to know that as well. RT4.2.8 on Debian 8.

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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