[rt-users] Accessing asset data

StreatsAhead matt.streatfield at sol1.com.au
Thu Dec 22 18:53:19 EST 2016

Hi all,

I'm trying to make some custom functionality for an asset, I need to
automatically update the value of one custom field of an asset when another
custom field on the same asset is changed. I took a look at using scrips but
couldn't get them to fire when working with assets. I'm now thinking it
might be better to have a ticket workflow instead. The objective is:
We have a bunch of water meters, we need to update the readings in RT every
now and then compile a report at the end of each year.
A few calculations need to be made on the readings and stored against the
Could someone point me in the right direction for this project?


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