[rt-users] Accessing asset data

[Chris Manly]

It would make sense to me to have a queue for meter readings, where each reading is a ticket that’s associated with the meter asset.

-- 
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
cam2 at cornell.edu
607-255-3344




On 12/22/16, 6:53 PM, "rt-users on behalf of StreatsAhead" <rt-users-bounces at lists.bestpractical.com on behalf of matt.streatfield at sol1.com.au> wrote:

    Hi all,
    
    I'm trying to make some custom functionality for an asset, I need to
    automatically update the value of one custom field of an asset when another
    custom field on the same asset is changed. I took a look at using scrips but
    couldn't get them to fire when working with assets. I'm now thinking it
    might be better to have a ticket workflow instead. The objective is:
    We have a bunch of water meters, we need to update the readings in RT every
    now and then compile a report at the end of each year.
    A few calculations need to be made on the readings and stored against the
    asset.
    Could someone point me in the right direction for this project?
    
    Thanks!
    Matt
    
    
    
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