[rt-users] rt-crontool returns "No recipients found. Not sending."

Alex Hall ahall at autodist.com
Fri Dec 30 17:45:12 EST 2016

I just wondered if anyone had any ideas on this. I haven't gotten further
than what's in the below message, and I don't know why that isn't working.
I see similar addresses to the below in the mail logs all the time, so this
has to be some kind of address that RT understands. It just won't send
mail. Needless to say, my boss really wants stale ticket alerts to work,
and as far as I know, it's this one last problem that is stopping me from
doing that.

On Thu, Dec 22, 2016 at 4:17 PM, Alex Hall <ahall at autodist.com> wrote:

> Hi all,
> Further to my rt-crontool question about notifying ticket owners of
> untouched tickets, I've made a bit of progress in that I'm getting a new
> error. I tried adding
> --transaction first
> to the crontool call, and that seemed to do something. Now, I'm getting an
> error similar to:
> [17710] [Thu Dec 22 21:04:01 2016] [info]: <rt-4.4.1-17710-1482440641-
> 776.656-0-1 at example.com> No recipients found. Not sending.
> (/opt/rt4/bin/../lib/RT/Interface/Email.pm:806)
> My actions are:
> --action RT::Action::Notify
> --action-arg RT::Action::NotifyOwnerOrAdminCc
> (also tried)
> --action-arg owner
> I don't know where this address is coming from, or what it means, but
> clearly some address is being found. Why would it say there are no
> recipients found, then? The ticket requestor is the same as the owner,
> because we have our RT set up to make that happen on ticket creation, if
> that will be a problem. What might I be missing? I'm so close to having
> this working! RT4.4.1, Debian 8. Thanks!
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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