[rt-users] view articles/assets in main menu

[Aaron Lush]

Can Articles only be viewed by Privileged Users? My current setup has my end-users using Self-Service to Create/View tickets. I am unable to see a way to enable the Articles menu to be accessible from the Self-Service portal. Any help would be much appreciated. Thanks!

Sincerely,

Aaron Lush
Network Administrator
South Central Community School Corporation
(219) 767-2266 ext. 1111

-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Martin Wheldon
Sent: Thursday, November 10, 2016 4:40 AM
To: Stehlík Tomáš <stehlik at oaza-net.cz>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] view articles/assets in main menu

Hi Tomas,

You need to assign the ShowAssetsMenu right to the relevant user/group.
Obvoiusly I'm making the assumption that the user is a Priviledged user.

Best Regards

Martin

On 2016-11-10 09:46, Stehlík Tomáš wrote:
> Hello,
> 
> another simple question - how can I show articles / assets for 
> standard user (not root) in main menu? There is only „home page", 
> „search" and „tools".
> 
> Thank you
> 
> Tomas Stehlik
> 
> __
> 
> 
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Los Angeles - January 9-11 2017


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