[rt-users] Notify Owner on Resolve not notifying the owner

Asif Iqbal vadud3 at gmail.com
Fri Feb 12 16:51:34 EST 2016


Hi All,

I am using this scrip, but it does not notify the owner at resolve

Description:  Reminder to close associated tickets at resolve
Condition: On Resolve
Action: Notify Owner
Template: Global Template: Resolved
Stage: TransactionCreate

I own the ticket and I do have valid email address. But when I resolve the
ticket I get No recipients found.

Here is the log...

[Fri Feb 12 21:06:14 2016] [info]: <
rt-4.0.17-9677-1455311174-1234.1571857-254-0 at rt.example.net>
#1571857/10214209 - Scrip 254 Reminder to close associated tickets at
resolve (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)

[Fri Feb 12 21:06:14 2016] [info]: <
rt-4.0.17-9677-1455311174-1234.1571857-254-0 at rt.example.net> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)

Any suggestion where to look? I am using RT 4.0.17 on Ubuntu LTS

Thanks a lot


-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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