[rt-users] How to create ticket without log in using CommandBy MAil

Dumitru Catalin d.i.catalin at gmail.com
Fri Jan 22 08:47:39 EST 2016

To email set by variable:  Set( $CorrespondAddress, '
rt at organizationdomain.ro'); in RT_SiteConfig.pm file

În mie., 20 ian. 2016 la 12:02, vahid Khorasani <vh.khorasani at yahoo.com> a

> To who my users must their emails Dumitru ??
> I mean which email address is responsible for taking user emails and
> converting them into tickets ?? :-\ :-\ :-[
> On 01/16/2016 08:11 PM, Dumitru Catalin wrote:
> First, in RT_SiteConfig.pm you need to define your address like: Set(
> $CorrespondAddress, 'rt at organizationdomain.ro');
> Set( $CommentAddress, 'comment at organizationdomain.ro'); then, if you use
> postfix, you need to create aliases in /etc/aliases for queue like:
> rt-testqueue:          "|/opt/rt4/bin/rt-mailgate --queue testqueue
> --action correspond --url http://organizationdomain.ro"
> comment-testqueue:    "|/opt/rt4/bin/rt-mailgate --queue testqueue
> --action comment --url http://organizationdomain.ro"
> After this settings restart httpd and postfix.
> În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <
> rt-users at lists.bestpractical.com> a scris:
>> Hi
>> I' m working on a project to let lots of external users to create
>> tickets anytime the deal with a problem and my support team start
>> working on it to solve it ,but I don't have any user accounts for them
>> neither in my RT local database nor in my LDAP ( and absolutely I don't
>> wanna have any ;-) ).
>> I installed CommandByMail extension on my RT and I also enabled it in my
>> RT_SiteConfig.pm file but it doesn't work.
>> I have two questions:
>> 1-To whom these external users must send their mail (I mean what email
>> address)??
>> 2-Should I add anything special in my RT_SiteConfig.pm ??
> --
Dumitru Ionut Catalin
email: d.i.catalin at gmail.com / dcatalin at outlook.com
tel.: 0762676337
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