[rt-users] How to create ticket without log in using CommandBy MAil
vh.khorasani at yahoo.com
Wed Jan 20 05:02:03 EST 2016
To who my users must their emails Dumitru ??
I mean which email address is responsible for taking user emails and
converting them into tickets ??:-\ :-\ :-[
On 01/16/2016 08:11 PM, Dumitru Catalin wrote:
> First, in RT_SiteConfig.pm you need to define your address like: Set(
> $CorrespondAddress, 'rt at organizationdomain.ro
> <mailto:rt at organizationdomain.ro>');
> Set( $CommentAddress, 'comment at organizationdomain.ro
> <mailto:%27comment at organizationdomain.ro>'); then, if you use postfix,
> you need to create aliases in /etc/aliases for queue like:
> rt-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue
> --action correspond --url http://organizationdomain.ro"
> comment-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue
> --action comment --url http://organizationdomain.ro"
> After this settings restart httpd and postfix.
> În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users
> <rt-users at lists.bestpractical.com
> <mailto:rt-users at lists.bestpractical.com>> a scris:
> I' m working on a project to let lots of external users to create
> tickets anytime the deal with a problem and my support team start
> working on it to solve it ,but I don't have any user accounts for them
> neither in my RT local database nor in my LDAP ( and absolutely I
> wanna have any ;-) ).
> I installed CommandByMail extension on my RT and I also enabled it
> in my
> RT_SiteConfig.pm file but it doesn't work.
> I have two questions:
> 1-To whom these external users must send their mail (I mean what email
> 2-Should I add anything special in my RT_SiteConfig.pm ??
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