[rt-users] How to create ticket without log in using CommandBy MAil

vahid Khorasani vh.khorasani at yahoo.com
Wed Jan 20 05:02:03 EST 2016


To who my users must their emails Dumitru ??
I mean which email address is responsible for taking user emails and 
converting them into tickets ??:-\ :-\ :-[

On 01/16/2016 08:11 PM, Dumitru Catalin wrote:
> First, in RT_SiteConfig.pm you need to define your address like: Set( 
> $CorrespondAddress, 'rt at organizationdomain.ro 
> <mailto:rt at organizationdomain.ro>');
> Set( $CommentAddress, 'comment at organizationdomain.ro 
> <mailto:%27comment at organizationdomain.ro>'); then, if you use postfix, 
> you need to create aliases in /etc/aliases for queue like:
>
> rt-testqueue:          "|/opt/rt4/bin/rt-mailgate --queue testqueue 
> --action correspond --url http://organizationdomain.ro"
> comment-testqueue:    "|/opt/rt4/bin/rt-mailgate --queue testqueue 
> --action comment --url http://organizationdomain.ro"
>
> After this settings restart httpd and postfix.
>
>
>
>
> În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users 
> <rt-users at lists.bestpractical.com 
> <mailto:rt-users at lists.bestpractical.com>> a scris:
>
>     Hi
>     I' m working on a project to let lots of external users to create
>     tickets anytime the deal with a problem and my support team start
>     working on it to solve it ,but I don't have any user accounts for them
>     neither in my RT local database nor in my LDAP ( and absolutely I
>     don't
>     wanna have any ;-) ).
>     I installed CommandByMail extension on my RT and I also enabled it
>     in my
>     RT_SiteConfig.pm file but it doesn't work.
>     I have two questions:
>     1-To whom these external users must send their mail (I mean what email
>     address)??
>     2-Should I add anything special in my RT_SiteConfig.pm ??
>

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