[rt-users] sort tickets in queue by email (Dumitru Catalin

Ram ram0502 at gmail.com
Sat Jan 23 14:08:14 EST 2016


>
> From: Dumitru Catalin <d.i.catalin at gmail.com>
> To: "rt-users at lists.bestpractical.com"
>         <rt-users at lists.bestpractical.com>
> Subject: [rt-users] sort tickets in queue by email
> Message-ID:
>         <
> CAMQS9gh3re5iNCnsqpS9J9Cu8H-nS-6Kw4M_+5c-RtRvzwhFFA at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Hello,
>
>
> I set replay address and comment address for a queue. All tickets sent to
> this address I want to be inserted in that queue, but the system try to
> create the ticket in General queue.
>
> I need some advice, how can I sort the ticket in queue by address specified
> for that queue.
>
>
If you are using rt-mailgate make sure for those email addresses to specify
the right queue name with "--queue queuename"
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