[rt-users] sort tickets in queue by email (Dumitru Catalin

Dumitru Catalin d.i.catalin at gmail.com
Sun Jan 24 02:51:29 EST 2016


Yes, i use rt-mailgate and postfix, and i set the corresponding alias in
/etc/aliases

În sâm., 23 ian. 2016 la 21:08, Ram <ram0502 at gmail.com> a scris:

> From: Dumitru Catalin <d.i.catalin at gmail.com>
>> To: "rt-users at lists.bestpractical.com"
>>         <rt-users at lists.bestpractical.com>
>> Subject: [rt-users] sort tickets in queue by email
>> Message-ID:
>>         <
>> CAMQS9gh3re5iNCnsqpS9J9Cu8H-nS-6Kw4M_+5c-RtRvzwhFFA at mail.gmail.com>
>> Content-Type: text/plain; charset="utf-8"
>>
>> Hello,
>>
>>
>> I set replay address and comment address for a queue. All tickets sent to
>> this address I want to be inserted in that queue, but the system try to
>> create the ticket in General queue.
>>
>> I need some advice, how can I sort the ticket in queue by address
>> specified
>> for that queue.
>>
>>
> If you are using rt-mailgate make sure for those email addresses to
> specify the right queue name with "--queue queuename"
>
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