[rt-users] auto-generated random pronounceable password

wajdi wajdi.othmaniyah at gmail.com
Tue Jan 26 05:18:49 EST 2016

Here the code of the template "Autoreply"


Subject: AutoReply: {$Ticket->Subject}





 This message has been automatically generated in response to the

 creation of a helpdesk call:




 a summary of which appears below.


 There is no need to reply to this message right now. Your ticket has been

  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string

 in the subject line of all future correspondence about this issue.



 *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;



 if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

     (!$Transaction->CreatorObj->Privileged) &&

     ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')

     ) {




         my $user = RT::User->new($RT::SystemUser);


         my ($stat, $pass) = $user->SetRandomPassword();




         if (!$stat) {

                 $OUT .=


 "An internal error has occurred. RT was not able to set a password for you.

 Please contact your local RT administrator for assistance.";






 $OUT .= "

 You can check the current status and history of your requests at:






 When prompted, enter the following username and password:



         Username: ".$user->Name."

         Password: ".$pass."







                         Thank you.









When I copied and pasted this exactly as-is to my default "Autoreply"
template, it put the content in the Subject line. Why ? I don't understand 

Please help me it's very important to use the SelfService wed interface.

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