[rt-users] Operation Order in Ticket update (resolve)

Radek Svoboda radek.svoboda at upp.cz
Fri Jul 8 06:10:32 EDT 2016


Hi,

I have unowned ticket. On update page

https://rt.site.com/Ticket/Update.html....

I write comment, status change to resolved and select resolver from list

---

at this moment is order - correspond,resolve and finally take ticket - 
this generates  emailing to other ccs (in unowned ticket)

Better should be take-correspond-resolve


Is possible set up order of operation on ticket update via web interface ?

Thanks

Radek




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