[rt-users] Operation Order in Ticket update (resolve)

Radek Svoboda radek.svoboda at upp.cz
Fri Jul 8 06:10:32 EDT 2016


I have unowned ticket. On update page


I write comment, status change to resolved and select resolver from list


at this moment is order - correspond,resolve and finally take ticket - 
this generates  emailing to other ccs (in unowned ticket)

Better should be take-correspond-resolve

Is possible set up order of operation on ticket update via web interface ?



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