[rt-users] SLA confusion

Nilesh me at nileshgr.com
Sat Jul 16 13:42:39 EDT 2016


On Sat, 2016-07-16 at 10:35 +0530, Nilesh wrote:
> On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote:
> > 
> > You have the misspelling 
> > SerivceBusinessHours
> > in there.
> Fixed that & restarted the processes. Still same behaviour observed. Ticket
> with
> SLA of 3 days gets assigned a due date of 5th August! :-S

This seems to be a bug in Business::Hours module, as I'm getting same results -
tested with an independent script using same configuration that I posted in this
is list earlier.



More information about the rt-users mailing list