[rt-users] SLA confusion

[Nilesh]

On Sat, Jul 16, 2016 at 11:12 PM, Nilesh <me at nileshgr.com> wrote:

> On Sat, 2016-07-16 at 10:35 +0530, Nilesh wrote:
> > On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote:
> > >
> > > You have the misspelling
> > > SerivceBusinessHours
> > > in there.
> > Fixed that & restarted the processes. Still same behaviour observed.
> Ticket
> > with
> > SLA of 3 days gets assigned a due date of 5th August! :-S
>
> This seems to be a bug in Business::Hours module, as I'm getting same
> results -
> tested with an independent script using same configuration that I posted
> in this
> is list earlier.
>

I studied the code of add_seconds subroutine in that module. It's not a
bug, but rather wrong interpretation of docs by me. So I figured that
setting BusinessMinutes to 1484 minutes will set the due date correctly to
3 working days since now. I guess this needs to be stated in the docs
properly.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160718/3ced1162/attachment.htm>