[rt-users] "Ticketmaster of the day" functionality

[Christopher Kunz]

Hi all,

what's the easiest way to implement a functionality where
- one person per day is made "Ticket master" and receives all incoming
new tickets as well as replies to unowned tickets
- Nobody else receives these mails
- Across several queues (3-5)
Can this be accomplished using a scrip?

Would I be better off just forwarding all mail to a specific mail alias
(a CC or AdminCC with a role contact like ticketmaster at mycompany.com),
and then updating that mail alias daily?

Thanks for some pointers!

Regards,

--ck