[rt-users] Critical error after upgrading to RT 4.4.0

[Guadagnino Cristiano]

Yesterday I upgraded from RT 4.2.12 to RT 4.4.0.



Today I am sometimes getting errors like this:



[30091] [Wed Jun  1 09:13:03 2016] [critical]: Couldn't create ticket groups for ticket 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444)

[30091] [Wed Jun  1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG MAGGIO 2016.xlsx: Ticket could not be created due to an internal error (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:
697)

I am having difficulty understanding where the problem is (what's the meaning of "ticket groups"?) and hence how to solve it.



Please help!!!



Cris


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