[rt-users] Critical error after upgrading to RT 4.4.0

[Shawn Moore]

Hi Cris,

On 2016年6月1日 at 5:58:31, Guadagnino Cristiano (guadagnino.cristiano at creval.it) wrote:
> Yesterday I upgraded from RT 4.2.12 to RT 4.4.0.
>  
> Today I am sometimes getting errors like this:
>  
> [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups for ticket  
> 133221. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.pm:444)
>  
> [30091] [Wed Jun 1 09:13:03 2016] [crit]: Ticket creation failed: I: AGG MAGGIO 2016.xlsx:  
> Ticket could not be created due to an internal error (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:  
> 697)

This is the first we’ve seen of this error. :/ If you can send over a stack trace that will help track it down. Adding this to your site config will do so:

Set($LogStackTraces, “error");

> I am having difficulty understanding where the problem is (what's the meaning of "ticket  
> groups"?) and hence how to solve it.

Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc.

> Please help!!!

Do you have any customizations? Which extensions are installed? And which database are you on?

> Cris

Best of luck,
Shawn