[rt-users] Critical error after upgrading to RT 4.4.0

[Guadagnino Cristiano]

Hi Shawn!



Il mercoledì 1 giugno 2016 alle 11:57:13 CEST, Shawn Moore ha scritto:



> This is the first we’ve seen of this error. :/ If you can send over a stack

> trace that will help track it down. Adding this to your site config will do

> so:

>

> Set($LogStackTraces, “error");



OK, I put it in. Fortunately the error is quite sporadic (one or two times a day), so it will be sometime before I get a stack trace.

Where do I find stack traces when they are generated?



> > I am having difficulty understanding where the problem is (what's the

> > meaning of "ticket groups"?) and hence how to solve it.

>

> Ticket groups are the groups that contain AdminCcs, Ccs, Requestors, etc.



Uhm. The only thing I can think of is that I have added a custom role. Maybe this is the thing that's giving me problems?

Apparently however the custom role is behaving well.



> Do you have any customizations? Which extensions are installed? And which

> database are you on?



I have these plugins:

Plugin('RT::Extension::ExtractCustomFieldValues');
Plugin('RT::Extension::ReportSpam');
Plugin('RT::Extension::CustomFieldsOnUpdate');
Plugin('RT::Extension::Announce');

Plus, I have a few customizations:

- show status and priority in color

- my own FlexibleSignature<http://requesttracker.wikia.com/wiki/FlexibleSignature>



I am on mysql 5.1.73 (CentOS 6.7)

Thank you!

Cris


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