[rt-users] remove large attachments and replace with download link

[Christian Loos]

Am 07.06.2016 um 23:23 schrieb Hugo Escobar:
> We need to give our users the possibility of receiving large files (say
>> 10MB)
> 
> Knowing the attachment size limit all email services impose, we thought
> there should be a way to tell RT to replace large attachments with a
> download
> link when constructing the email message allowing the user to access those
> files.
> 
> I've been searching the internet to no avail.
> 
> Any help will be appreciated

This is possible in RT 4.4 if you use ExternalStorage Type "AmazonS3"
[1] and activate the "Direct Linking" feature [2].

Chris

[1] https://docs.bestpractical.com/rt/latest/RT_Config.html#External-storage
[2]
https://docs.bestpractical.com/rt/latest/RT/ExternalStorage/AmazonS3.html#Direct-Linking