[rt-users] remove large attachments and replace with download link

[Hugo Escobar]

Thank for your comments and suggestions. We decided to upgrade RT to 4.4

On Wed, Jun 8, 2016 at 3:11 AM, Christian Loos <cloos at netcologne.de> wrote:

> Am 07.06.2016 um 23:23 schrieb Hugo Escobar:
> > We need to give our users the possibility of receiving large files (say
> >> 10MB)
> >
> > Knowing the attachment size limit all email services impose, we thought
> > there should be a way to tell RT to replace large attachments with a
> > download
> > link when constructing the email message allowing the user to access
> those
> > files.
> >
> > I've been searching the internet to no avail.
> >
> > Any help will be appreciated
>
> This is possible in RT 4.4 if you use ExternalStorage Type "AmazonS3"
> [1] and activate the "Direct Linking" feature [2].
>
> Chris
>
> [1]
> https://docs.bestpractical.com/rt/latest/RT_Config.html#External-storage
> [2]
>
> https://docs.bestpractical.com/rt/latest/RT/ExternalStorage/AmazonS3.html#Direct-Linking
>



-- 
Regards,

Hugo Escobar

<http://www.associationfinancialservices.com/>

4770 Biscayne Blvd, Ste 700
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