[rt-users] CommandByMail 2.1 and RT 4.4.0 - Permission denied.

[Armin Liedtke]

Hello,

I have had our CommandByMail updated to the new version 2.1 and our RT is 4.4.0.  I have setup a group that is allowed to use CommandByMail.

In the past; If you where is the group it would run the commands correctly.  If you were not in the group it bypassed the CommandByMail and work as if it was a regular ticket.

Now with 2.1 and 4.4.0. If you are in the group it will run the command correctly. However, if you are not in the group then you get a bounce message that says:

User [the email address] is not in the configured CommandByMailGroup

This happens every time and even if you send a normal email  or reply to a ticket.  My test messages didn't have any of the "Commands", there were just a general test.



Essential, during my test, EVERYONE would have to be in the group or no one could reply or send in a ticket.



Settings from RT_SiteConfig.pm

Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));

Set($CommandByMailGroup, 27713);

Set(@Plugins, qw(RT::Extension::CommandByMail RT::Extension::Assets::Import::CSV));



Does anyone have the new version working in the way I described it did in the past or is this some sort of bug?
Thanks

Armin


Armin Liedtke
Senior Computer Specialist
UW Bothell/Cascadia College Campus Library
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