[rt-users] Migrating/Upgrading from RT2 -> RT4, getting errors installing RT3 'make initialize-database'

Sean bdk907 at gmail.com
Mon Mar 7 23:44:43 EST 2016


I’m in the process of migrating from RT2 to the latest RT4. In reading the
archives and various posts I’ve been able to figure out that I need to dump
the RT2 database which was successful (via RT-Extension-RT2toRT3). I’m
assuming the next step in the process is to install RT3 to reimport the
dump data to it and then upgrade to RT4.


   1.

   Is it important that I upgrade to 3.0.0 or does any 3.0.x or 3.x.x
   version work for this part of the process?
   2.

   Is there is a better way to go about upgrading from RT2 to RT4?


Dev System details:

OS: Debian 8 (VMWare Wks guest)

MySQL: 5.5

In trying to install RT3 (3.0.0) I keep running into errors during the
‘make initialize-database’ phase. I don’t think that it’s a database issue
yet, it seems that Perl is having issues with the scripts and/or something
I’m missing on my system.

All Perl deps are met:

root at rt3:/home/bdk/rt-3-0-0# make testdeps | grep -i missing

root at rt3:/home/bdk/rt-3-0-0#

Configure options:

root at rt3:/home/bdk/rt-3-0-0# ./configure --prefix=/srv/rt3
--with-web-user=www-data --with-web-group=www-data --with-rt-group=www-data
--with-db-rt-user=rt3 --with-db-rt-pass=rt3

I get 2 errors that I don’t think will amount to much:

cp -rp ./local/html/* //srv/rt3/local/html

cp: cannot stat ‘./local/html/*’: No such file or directory

Makefile:398: recipe for target 'local-install' failed

make: [local-install] Error 1 (ignored)

cp -rp ./local/po/* //srv/rt3/local/po

cp: cannot stat ‘./local/po/*’: No such file or directory

Makefile:398: recipe for target 'local-install' failed

make: [local-install] Error 1 (ignored)

The rest of the install goes good:

Congratulations. RT has been installed.


You must now configure RT by editing /srv/rt3/etc/RT_SiteConfig.pm.

(You will definitely need to set RT's database password before continuing.

Not doing so could be very dangerous)

After that, you need to initialize RT's database by running

'make initialize-database'


I checked /srv/rt3/etc/RT_Config.pm and the correct database name, user &
password are set there via my earlier config. The next step is where I get
hung up:

root at rt3:/home/bdk/rt-3-0-0# make initialize-database

/usr/bin/perl //srv/rt3/sbin/rt-setup-database --action init --dba root
--prompt-for-dba-password

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )(\d\d)(\d\d)(\d\d)(\d\d)(\d\d)$/ at
/srv/rt3/lib/RT/Date.pm line 127.

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )-(\d\d)-(\d\d) (\d\d):(\d\d):(\d\d)$/ at
/srv/rt3/lib/RT/Date.pm line 129.

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )-(\d\d)-(\d\d) (\d\d):(\d\d):(\d\d)\+00$/ at
/srv/rt3/lib/RT/Date.pm line 131.

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )(\d\d)(\d\d)(\d\d):(\d\d):(\d\d)$/ at
/srv/rt3/lib/RT/Date.pm line 132.

"my" variable $attr masks earlier declaration in same statement at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 476.

"my" variable %params masks earlier declaration in same statement at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 476.

"my" variable $attr masks earlier declaration in same statement at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 476.

"my" variable %params masks earlier declaration in same statement at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 476.

"my" variable $attr masks earlier declaration in same statement at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 476.

"my" variable %params masks earlier declaration in same statement at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 480.

Variable "$QueueObj" is not imported at /srv/rt3/lib/RT/Ticket_Overlay.pm
line 586.

(Did you mean &QueueObj instead?)

Variable "$QueueObj" is not imported at /srv/rt3/lib/RT/Ticket_Overlay.pm
line 589.

(Did you mean &QueueObj instead?)

Variable "$QueueObj" is not imported at /srv/rt3/lib/RT/Ticket_Overlay.pm
line 607.

(Did you mean &QueueObj instead?)

syntax error at /srv/rt3/lib/RT/Ticket_Overlay.pm line 470, near "$attr
qw(id Creator Created LastUpdated LastUpdatedBy)"

Global symbol "$attr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 471.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 471.

Global symbol "$attr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 471.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 471.

Global symbol "$attr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 471.

Global symbol "$self" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 482.

Global symbol "$id" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 482.

Global symbol "$Owner" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 502.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 508.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 510.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 510.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 510.

Global symbol "@non_fatal_errors" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 535.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 544.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 546.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 546.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 546.

Global symbol "@non_fatal_errors" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 554.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 562.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 566.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 566.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 566.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 576.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 581.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 586.

Global symbol "$QueueObj" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 586.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 587.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 587.

Global symbol "@non_fatal_errors" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 587.

Global symbol "$QueueObj" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 589.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 595.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 600.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 607.

Global symbol "$QueueObj" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 607.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 608.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 608.

Global symbol "@non_fatal_errors" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 608.

Global symbol "$ErrStr" requires explicit package name at
/srv/rt3/lib/RT/Ticket_Overlay.pm line 609.

syntax error at /srv/rt3/lib/RT/Ticket_Overlay.pm line 612, near "}"

/srv/rt3/lib/RT/Ticket_Overlay.pm has too many errors.

Compilation failed in require at (eval 105) line 2.

Compilation failed in require at /srv/rt3/lib/RT/TicketCustomFieldValue.pm
line 49.

BEGIN failed--compilation aborted at
/srv/rt3/lib/RT/TicketCustomFieldValue.pm line 49.

Compilation failed in require at /srv/rt3/lib/RT/TicketCustomFieldValues.pm
line 51.

BEGIN failed--compilation aborted at
/srv/rt3/lib/RT/TicketCustomFieldValues.pm line 51.

Compilation failed in require at /srv/rt3/lib/RT/CustomField_Overlay.pm
line 30.

BEGIN failed--compilation aborted at /srv/rt3/lib/RT/CustomField_Overlay.pm
line 30.

Compilation failed in require at (eval 100) line 2.

Compilation failed in require at //srv/rt3/sbin/rt-setup-database line 47.

BEGIN failed--compilation aborted at //srv/rt3/sbin/rt-setup-database line
47.

Makefile:336: recipe for target 'initialize-database' failed

make: *** [initialize-database] Error 2

root at rt3:/home/bdk/rt-3-0-0#



I’ve tried to install RT 3.0.0, 3.6.11 & 3.8.0 and the database
initialization fails every time, though with different messages.

3.6.11:

/usr/bin/perl //srv/rt3/sbin/rt-setup-database --action init --dba root
--prompt-for-dba-password

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )(\d\d)(\d\d)(\d\d)(\d\d)(\d\d)$/ at
/srv/rt3/lib/RT/Date.pm line 152.

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )-(\d\d)-(\d\d) (\d\d):(\d\d):(\d\d)$/ at
/srv/rt3/lib/RT/Date.pm line 154.

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )-(\d\d)-(\d\d) (\d\d):(\d\d):(\d\d)\+00$/ at
/srv/rt3/lib/RT/Date.pm line 156.

Useless use of greediness modifier '?' in regex; marked by <-- HERE in
m/^(\d{4}? <-- HERE )(\d\d)(\d\d)(\d\d):(\d\d):(\d\d)$/ at
/srv/rt3/lib/RT/Date.pm line 157.

"my" variable $self masks earlier declaration in same statement at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 156.

"my" variable $id masks earlier declaration in same statement at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 156.

syntax error at /srv/rt3/lib/RT/Transaction_Overlay.pm line 151, near
"$attr qw(id Creator Created LastUpdated TimeTaken LastUpdatedBy)"

Global symbol "$attr" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 152.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 152.

Global symbol "$attr" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 152.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 152.

Global symbol "$attr" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 152.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 168.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 168.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 175.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 176.

Global symbol "%args" requires explicit package name at
/srv/rt3/lib/RT/Transaction_Overlay.pm line 179.

syntax error at /srv/rt3/lib/RT/Transaction_Overlay.pm line 186, near "}"

/srv/rt3/lib/RT/Transaction_Overlay.pm has too many errors.

Compilation failed in require at (eval 126) line 2.

Compilation failed in require at /srv/rt3/lib/RT/Transactions.pm line 75.

BEGIN failed--compilation aborted at /srv/rt3/lib/RT/Transactions.pm line
75.

Compilation failed in require at /srv/rt3/lib/RT/Record.pm line 1512.

BEGIN failed--compilation aborted at /srv/rt3/lib/RT/Record.pm line 1512.

Compilation failed in require at /srv/rt3/lib/RT/CurrentUser.pm line 74.

BEGIN failed--compilation aborted at /srv/rt3/lib/RT/CurrentUser.pm line 74.

Compilation failed in require at /srv/rt3/lib/RT.pm line 51.

BEGIN failed--compilation aborted at /srv/rt3/lib/RT.pm line 51.

Compilation failed in require at //srv/rt3/sbin/rt-setup-database line 60.

BEGIN failed--compilation aborted at //srv/rt3/sbin/rt-setup-database line
60.

Makefile:376: recipe for target 'initialize-database' failed

make: *** [initialize-database] Error 255


3.8.0:

/usr/bin/perl sbin/rt-setup-database --action init --dba root
--prompt-for-dba-password

syntax error at /home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm
line 147, near "$attr qw(id Creator Created LastUpdated TimeTaken
LastUpdatedBy)"

Global symbol "$attr" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 148.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 148.

Global symbol "$attr" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 148.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 148.

Global symbol "$attr" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 148.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 164.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 164.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 171.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 172.

Global symbol "%args" requires explicit package name at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm line 175.

syntax error at /home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm
line 182, near "}"

/home/bdk/rt-3.8.0/sbin/../lib/RT/Transaction_Overlay.pm has too many
errors.

Compilation failed in require at (eval 154) line 2.

Compilation failed in require at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transactions.pm line 76.

BEGIN failed--compilation aborted at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Transactions.pm line 76.

Compilation failed in require at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Record.pm line 1465.

BEGIN failed--compilation aborted at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Record.pm line 1465.

Compilation failed in require at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Ticket.pm line 72.

BEGIN failed--compilation aborted at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Ticket.pm line 72.

Compilation failed in require at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Tickets.pm line 76.

BEGIN failed--compilation aborted at
/home/bdk/rt-3.8.0/sbin/../lib/RT/Tickets.pm line 76.

Compilation failed in require at /home/bdk/rt-3.8.0/sbin/../lib/RT.pm line
422.

BEGIN failed--compilation aborted at sbin/rt-setup-database line 86.

Makefile:386: recipe for target 'initialize-database' failed

make: *** [initialize-database] Error 255

root at rt3:/home/bdk/rt-3.8.0#

Thanks for any and all insight you can give me to fixing my issue(s).

-bdk
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