[rt-users] Order of multiple transactions in request

Marcos Orallo m_orallo at yahoo.es
Mon Mar 14 13:03:59 EDT 2016


Hi all,

I would like to know what determines the order of creation when a request
is translated into more than one transaction, and if this can be customized
somehow.

My use case: I want to add a tag [Resolved] to the subject of the resolving
comment *and only that*.

>From what I've seen, the Comment transaction always happens before the
Status change. Thus, the only way for any On Comment Notify X scrip to be
aware of the status change is to run it in Batch stage. But this eliminates
the possibility of identifying and modifying the recipients of the comment
while composing it, which is not acceptable for us.

Do you know any alternative way to achieve the same behaviour?

Our RT version is currently 4.2.11.

Thanks!

Marcos.
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