[rt-users] rt-ldapimport user updates failing

John Bako john.bako at nyu.edu
Thu Mar 17 17:44:32 EDT 2016


Apologies to the list... The problem actually was the mail attribute for a
few users in our active directory.  Thanks anyway, John

--
John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)

On Thu, Mar 17, 2016 at 1:28 PM, John Bako <john.bako at nyu.edu> wrote:

> Hi,
>
> rt-dapimport successfully imported users, but user updates fail on
> subsequent runs with the following error:
>
> [23104] [Thu Mar 17 17:12:28 2016] [debug]: User xyz123 already exists as
> 6, updating their data
> (/var/www/site_tickets_bio_nyu_edu/rt4/sbin/../lib/RT/LDAPImport.pm:857)
> [23104] [Thu Mar 17 17:12:28 2016] [debug]: User Nobody: Can not modify
> system users
> User Nobody: Can not modify system users
> User Nobody: Invalid syntax for email address
> (/var/www/site_tickets_bio_nyu_edu/rt4/sbin/../lib/RT/LDAPImport.pm:860)
>
>
> I'm running the import as root and I can't find a user named "Nobody" in
> RT if I wanted to assigned privileges.
>
> Thanks, John
>
> --
> John Bako
> Manager, Scientific Computing
> Department of Biology & Center for Genomics and Systems Biology
> New York University
> 212-998-8207 (office)
>
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