[rt-users] Replying to the same ticket at same time.

[Matt Zagrabelny]

On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto
<jesse at bywatersolutions.com> wrote:
> Scenario: Two different employees are working on and replying to the same
> ticket at the same time.
>
> Is there a way to send a notification that this ticket has already been
> replied to before the second reply is sent? or while the second employee has
> the ticket open?

You could grant ReplyTo to only the Owner and Requestors of the ticket.

Sometimes Owner can be used as a mutex for the ticket.

-m