[rt-users] Replying to the same ticket at same time.

[Parish, Brent]

4.4 offers a "ticket locked" message that you can leverage


-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Matt Zagrabelny
Sent: Monday, March 21, 2016 3:13 PM
To: Jesse Maseto <jesse at bywatersolutions.com>
Cc: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Replying to the same ticket at same time.

On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <jesse at bywatersolutions.com> wrote:
> Scenario: Two different employees are working on and replying to the 
> same ticket at the same time.
>
> Is there a way to send a notification that this ticket has already 
> been replied to before the second reply is sent? or while the second 
> employee has the ticket open?

You could grant ReplyTo to only the Owner and Requestors of the ticket.

Sometimes Owner can be used as a mutex for the ticket.

-m
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