[rt-users] Replying to the same ticket at same time.
jesse at bywatersolutions.com
Mon Mar 21 16:09:46 EDT 2016
Thank you both for your help.
Head of Support
Support & Consulting for OSS
Office - Stratford,CT
Jesse at bywatersolutions.com
On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent <bparish at cognex.com> wrote:
> 4.4 offers a "ticket locked" message that you can leverage
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Monday, March 21, 2016 3:13 PM
> To: Jesse Maseto <jesse at bywatersolutions.com>
> Cc: rt-users <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Replying to the same ticket at same time.
> On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <jesse at bywatersolutions.com>
> > Scenario: Two different employees are working on and replying to the
> > same ticket at the same time.
> > Is there a way to send a notification that this ticket has already
> > been replied to before the second reply is sent? or while the second
> > employee has the ticket open?
> You could grant ReplyTo to only the Owner and Requestors of the ticket.
> Sometimes Owner can be used as a mutex for the ticket.
> RT 4.4 and RTIR Training Sessions
> * Washington DC - May 23 & 24, 2016
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