[rt-users] Replying to the same ticket at same time.

Jesse Maseto jesse at bywatersolutions.com
Mon Mar 21 16:09:46 EDT 2016


Thank you both for your help.

-Jesse


--------------------
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
Jesse at bywatersolutions.com



On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent <bparish at cognex.com> wrote:

> 4.4 offers a "ticket locked" message that you can leverage
>
>
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Monday, March 21, 2016 3:13 PM
> To: Jesse Maseto <jesse at bywatersolutions.com>
> Cc: rt-users <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Replying to the same ticket at same time.
>
> On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <jesse at bywatersolutions.com>
> wrote:
> > Scenario: Two different employees are working on and replying to the
> > same ticket at the same time.
> >
> > Is there a way to send a notification that this ticket has already
> > been replied to before the second reply is sent? or while the second
> > employee has the ticket open?
>
> You could grant ReplyTo to only the Owner and Requestors of the ticket.
>
> Sometimes Owner can be used as a mutex for the ticket.
>
> -m
> ---------
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