[rt-users] Custom scrip condition

raymond.teunissen at kpn.com raymond.teunissen at kpn.com
Tue Mar 22 09:49:15 EDT 2016


Hi,

I'm trying to find a way to add a custom scrip-condition, for when a ticket is merged.
The thing I basically want is that when ticket 1 is merged into ticket 2 (which is closed), it automagically sets the status of ticket 2 to open. I'm running RT 4.2, and I'm not good in Perl. Can anyone help me with the code for the custom condition?

Thanks!
Raymond

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