[rt-users] Attachments don't reach database for one user
Dustin Graves
dustin at bestpractical.com
Thu Mar 24 18:09:00 EDT 2016
Hi Chanel,
> On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <Chanel.Wheeler at yavapai.us> wrote:
>
> Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect.
Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally?
I will take a look at this again with the Self-Service interface in mind.
> chanel
Thank you,
Dustin
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160324/a76d8905/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 801 bytes
Desc: Message signed with OpenPGP using GPGMail
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160324/a76d8905/attachment.sig>
More information about the rt-users
mailing list