[rt-users] Infinite E-Mail-Loop MS Exchange vs RT

[Sinapius, Vinzenz]

Hi Everyone,

I think I found the cause of my problem. We merged the user with the invalid e-mail-address into a privileged user and the default option for $RedistributeAutoGeneratedMessages is that it redistributes machine generated mails only to privileged users.

Cheers,
Vinzenz
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Vinzenz Sinapius 
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY 

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius at tracetronic.de

Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY 
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle 
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086  
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-----Ursprüngliche Nachricht-----
Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Sinapius, Vinzenz
Gesendet: Dienstag, 23. Februar 2016 16:53
An: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Infinite E-Mail-Loop MS Exchange vs RT

Hi,

Nobody experienced this error before? I'm using  RT 4.2.12.

Cheers,
Vinzenz
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Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY 

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius at tracetronic.de

Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086
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-----Ursprüngliche Nachricht-----
Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Sinapius, Vinzenz
Gesendet: Donnerstag, 18. Februar 2016 16:45
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] Infinite E-Mail-Loop MS Exchange vs RT

Hi Everyone,

Is this behaviour a bug in RT or misconfiguration?

* Create a RT-User foo at example.com, foo at example.com doesn't exist in our Exchange-Server,
* Create a Ticket with foo at example.com as Cc
* Reply to this ticket
* Exchange replies that foo at example.com doesn't exist
* RT distributes this mail to all Ccs, etc. of the ticket, excluding foo at example.com 

-= (At this point we notice the User with the invalid e-mail-address and try to resolve this error) =-

* Merge RT-User foo at example.com into the RT-User bar at example.com, ( bar at example.com exists in our Exchange-Server. )
* Reply to this ticket
* Exchange replies that foo at example.com doesn't exist
* RT distributes this mail to all Ccs, etc. of the ticket, including foo at example.com
* Exchange replies that foo at example.com doesn't exist
* Repeat ad infinitum 

We broke this loop by taking RT offline, deleting all errormails from the mailq and setting the EmailAddress-Attribute of foo at example.com to bar at example.com in the database.

Cheers,
Vinzenz
----------------------------------------------------------------------------------------
Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY 

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius at tracetronic.de

Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086
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RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016