[rt-users] LDAP External Auth intermittent failure

Lush, Aaron alush at scentral.k12.in.us
Thu May 5 10:49:14 EDT 2016

Would you please post your LDAP configuration in RT_SiteConfig.pm? Omitting
any sensitive information, of course.


Aaron Lush
Network Administrator
South Central Community School Corporation
(219) 767-2266 ext. 1111

On Thu, May 5, 2016 at 8:15 AM, t s <zzzz67 at hotmail.com> wrote:

> Getting an intermittent "RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj
> Can't bind: LDAP_INVALID_CREDENTIALS 49" error very similar to:
> http://requesttracker.8502.n7.nabble.com/LDAP-External-Auth-intermittent-failure-td58611.html
> .
> <http://requesttracker.8502.n7.nabble.com/LDAP-External-Auth-intermittent-failure-td58611.html>
> LDAP External Auth intermittent failure - RequestTracker
> <http://requesttracker.8502.n7.nabble.com/LDAP-External-Auth-intermittent-failure-td58611.html>
> requesttracker.8502.n7.nabble.com
> LDAP External Auth intermittent failure. I'm using RT-4.2.7 installed from
> source, on ubuntu 14.04LTS. I've been trying to get the External Auth
> (0.23) extension ...
> Almost daily the External Auth will randomly start getting the binding
> error above and stop accepting LDAP logins, a simple restart of RT fixes
> the problem.  I'm using External Auth 0.25 and RT 4.2.12.  The only
> suggestion in the post above is to update RT but these are both recent
> stable versions.
> Anyone ran into this problem?  Is it an RT_SiteConfig problem?  I wouldn't
> think so since it works for around 24 hours and then stops.  Could it be
> some kind of network connectivity problem?
> ---------
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> * Washington DC - May 23 & 24, 2016

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