[rt-users] Fwd: RT CLI login

[John Andersen]

I ran into this issue and it had to do with an underlying Perl module
requiring certificates to be verified (i.e., not self-signed) when using
SSL.   Perhaps it was LWP::UserAgent but I cannot remember for sure.   I
chose to fix it by purchasing and installing an inexpensive but valid cert.
  That made the problem go away.

On Mon, May 23, 2016 at 1:36 PM, Dave Florek <dave.a.florek at gmail.com>
wrote:

> Hi,
>
> So, I created the .rtrc file as requested but I'm still receiving the
> following:
>
> rt: Server error: Can't connect to localhost:443 (certificate verify
> failed) (500)
>
> How do I allow the RT CLI program to accept https connection certificates
> and/or what would be the easiest way to drop https to login via RTCLI?
>
> Thanks,
>
> On Mon, May 9, 2016 at 2:26 PM, Dave Florek <dave.a.florek at gmail.com>
> wrote:
>
>
>> ---------- Forwarded message ----------
>> From: Dave Florek <dave.a.florek at gmail.com>
>> Date: Wed, May 4, 2016 at 1:00 PM
>> Subject: Re: [rt-users] RT CLI login
>> To: Dustin Graves <dustin at bestpractical.com>
>> Cc: rt-users at lists.bestpractical.com
>>
>>
>> Good afternoon,
>>
>> Thanks for the response. I'm not seeing the .rtrc file in my home
>> directory. I added the username, password and URL via environment variables
>> and I'm now receiving the following new error message:
>>
>> Server error: Can't connect to <RT site ip address:>:443 (certificate
>> verify failed)
>>
>>                       (500)
>>
>>
>> On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <dustin at bestpractical.com>
>> wrote:
>>
>>> Hi Dave,
>>>
>>> There are two ways to authenticate for the RT CLI.
>>>
>>> The first is environment variables RTUSER and RTPASSWD
>>>
>>> The second is an RT Config file .rtrc in your user’s home directory:
>>>
>>> server http://your.rt4.installation
>>> user your.rtusername
>>> passwd your rt password
>>>
>>>
>>> I would verify that you can login to RT with your credentials before
>>> using the CLI if you have doubts as to their validity. You can use any user
>>> with the CLI, but you will be limited by their permissions. Generally it is
>>> recommended to make a user specifically for use with the CLI so you can
>>> grant only the permissions that you need.
>>>
>>> You can take a look at the wiki here for more information:
>>> http://requesttracker.wikia.com/wiki/CLI
>>>
>>> Thank you,
>>> Dustin
>>>
>>> On Apr 29, 2016, at 1:20 PM, Dave Florek <dave.a.florek at gmail.com>
>>> wrote:
>>>
>>> Hi,
>>>
>>> I'm trying to use RT CLI to issue several commands however it asks for a
>>> password and none of the ones I initially generated are working. Does the
>>> rt cli program use the root password to work? I get an error (302) found
>>> each time I attempt a login.
>>>
>>> Sincerely,
>>> ---------
>>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>>> * Washington DC - May 23 & 24, 2016
>>>
>>>
>>>
>>
>>
>
>
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160528/e5ea7b4e/attachment.htm>