[rt-users] Fwd: RT CLI login

[John Andersen]

If it is LWP::UserAgent (I wish I could recall) you might try adding this
to your environment (e.g., add it to .bash_profile or .bash_rc)

export PERL_LWP_SSL_VERIFY_HOSTNAME=0


On Sat, May 28, 2016 at 12:24 PM, John Andersen <john at yvig.com> wrote:

> I ran into this issue and it had to do with an underlying Perl module
> requiring certificates to be verified (i.e., not self-signed) when using
> SSL.   Perhaps it was LWP::UserAgent but I cannot remember for sure.   I
> chose to fix it by purchasing and installing an inexpensive but valid cert.
>   That made the problem go away.
>
> On Mon, May 23, 2016 at 1:36 PM, Dave Florek <dave.a.florek at gmail.com>
> wrote:
>
>> Hi,
>>
>> So, I created the .rtrc file as requested but I'm still receiving the
>> following:
>>
>> rt: Server error: Can't connect to localhost:443 (certificate verify
>> failed) (500)
>>
>> How do I allow the RT CLI program to accept https connection certificates
>> and/or what would be the easiest way to drop https to login via RTCLI?
>>
>> Thanks,
>>
>> On Mon, May 9, 2016 at 2:26 PM, Dave Florek <dave.a.florek at gmail.com>
>> wrote:
>>
>>
>>> ---------- Forwarded message ----------
>>> From: Dave Florek <dave.a.florek at gmail.com>
>>> Date: Wed, May 4, 2016 at 1:00 PM
>>> Subject: Re: [rt-users] RT CLI login
>>> To: Dustin Graves <dustin at bestpractical.com>
>>> Cc: rt-users at lists.bestpractical.com
>>>
>>>
>>> Good afternoon,
>>>
>>> Thanks for the response. I'm not seeing the .rtrc file in my home
>>> directory. I added the username, password and URL via environment variables
>>> and I'm now receiving the following new error message:
>>>
>>> Server error: Can't connect to <RT site ip address:>:443 (certificate
>>> verify failed)
>>>
>>>                       (500)
>>>
>>>
>>> On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <dustin at bestpractical.com
>>> > wrote:
>>>
>>>> Hi Dave,
>>>>
>>>> There are two ways to authenticate for the RT CLI.
>>>>
>>>> The first is environment variables RTUSER and RTPASSWD
>>>>
>>>> The second is an RT Config file .rtrc in your user’s home directory:
>>>>
>>>> server http://your.rt4.installation
>>>> user your.rtusername
>>>> passwd your rt password
>>>>
>>>>
>>>> I would verify that you can login to RT with your credentials before
>>>> using the CLI if you have doubts as to their validity. You can use any user
>>>> with the CLI, but you will be limited by their permissions. Generally it is
>>>> recommended to make a user specifically for use with the CLI so you can
>>>> grant only the permissions that you need.
>>>>
>>>> You can take a look at the wiki here for more information:
>>>> http://requesttracker.wikia.com/wiki/CLI
>>>>
>>>> Thank you,
>>>> Dustin
>>>>
>>>> On Apr 29, 2016, at 1:20 PM, Dave Florek <dave.a.florek at gmail.com>
>>>> wrote:
>>>>
>>>> Hi,
>>>>
>>>> I'm trying to use RT CLI to issue several commands however it asks for
>>>> a password and none of the ones I initially generated are working. Does the
>>>> rt cli program use the root password to work? I get an error (302) found
>>>> each time I attempt a login.
>>>>
>>>> Sincerely,
>>>> ---------
>>>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>>>> * Washington DC - May 23 & 24, 2016
>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>> ---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Los Angeles - September, 2016
>>
>>
>
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