[rt-users] N-Central with Request Tracker for Incident Response (RTIR)

[Adam Thick]

Hi Steve,

we have a similar situation but had been considering moving to Help Desk Manager from RT. I’d be very interested in hearing more.

Cheers,

Adam T.
> 
> On 7 Nov 2016, at 8:02 AM, Stephen Switzer <steve at sbsroc.com> wrote:
> 
> For anyone who it may help:
>    We use request tracker for ticketing and have had N-Central installed for about a year. While N-Central can send an email to any ticketing system, its much nicer to have full integration so we can see the complete ticket information from N-Central, auto open and close are available features, etc.
> 
>    I asked on another list a while back if anyone had an installation of Help Desk Manager I could experiment with to simulate the API. I finally succeeded on my own and have a working model by adding code to the RT server which intercepts calls to /helpdesk/WebObjects/Helpdesk.woa/rs/* and sends them to PHP code that simulates the Help Desk Manager API. I chose PHP since I could code faster and already wrote a REST API there before. N-Central thinks it's talking to Help Desk Manager and happily integrates. 
> 
>    I'm planning to open source the code when its more stable and configurable. It should work for anything that supports HDM. Is there anyone else in the list that could benefit from this integration? Anyone else use an RMM that supports HDM, but prefer to use RTIR?
> 
> Sent from Nine <http://www.9folders.com/>
> 
> 
> ---------
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