[rt-users] Unable to drag files to attach them?

Alex Hall ahall at autodist.com
Tue Nov 8 15:02:22 EST 2016


I'll pass this along, thanks. I think the confusion, then, is that the text
says "Drag files here or click to attach". Odd that it says to drag files
if there's no JS to support that feature. I'll see about changing the text
in the html so users don't expect this option.

On Tue, Nov 8, 2016 at 2:51 PM, Landon Stewart <lstewart at internap.com>
wrote:

> On Nov 8, 2016, at 10:39 AM, Alex Hall <ahall at autodist.com> wrote:
>
>
> Hi all,
> Users are complaining that they can't drag/drop files to attach them to
> tickets. I can't see the screen, so don't use a mouse, so can't test this
> first-hand. Are there browsers or other variables that are known to stop
> this functionality, or did I disable something I shouldn't have? Thanks.
>
>
> I can say that I've never dragged and dropped a file onto a ticket to
> attach it.  It sounds like users might just be used to sites like imgur and
> the like who let you do this because they have scripts that make it
> possible and they expect it to be possible for RT.  They'll have to click
> the "Choose File" button while updating a ticket and actually choose the
> file.
>
> With that said - On Sarfari for macOS you can drag a file to the "Choose
> File" button and it lights up while you do it but I don't know if that
> works on Windows and I don't know if it's the same in all browsers.
>
> --
> Landon Stewart
> Lead Analyst - Abuse and Security Management
> INTERNAP ®
> 📧 lstewart at internap.com
> 🌍 www.internap.com
>
>


-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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