[rt-users] Making one-time CC permanent CC on ticket creation?

[Sinapius, Vinzenz]

Hi Alex,

You could use a scrip, something like: https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond

Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY

Phone: +49 351 205768-167
Fax: +49 351 205768-999
E-mail: vinzenz.sinapius at tracetronic.de<mailto:vinzenz.sinapius at tracetronic.de>

Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086


Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Alex Hall
Gesendet: Donnerstag, 10. November 2016 23:29
An: rt-users <rt-users at lists.bestpractical.com>
Betreff: [rt-users] Making one-time CC permanent CC on ticket creation?

Hello list,
I really want to make one-time CC/admin CC people into permanent CCs. I've been all through share/html/Tickets/Create.html, since that's where the form for new tickets points, and I can't find where it actually makes the tickets. I thought all I'd have to do is adjust a few arguments and rewirte the text hints, but that isn't proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions.

--
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com<mailto:ahall at autodist.com>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20161111/8829c802/attachment.htm>