[rt-users] Enabling full text index, getting "MySQL server has gone away"

Alex Hall ahall at autodist.com
Mon Nov 14 11:56:42 EST 2016


Thanks for the correction. I hate to say it, but this didn't change the
results I'm seeing at all. I just updated /etc/mysql/conf.d/mysql.cnf,
restarted MySQL, and ran the full-text index command again. I got the exact
same errors as before.


On Mon, Nov 14, 2016 at 11:50 AM, Martin Wheldon <
martin.wheldon at greenhills-it.co.uk> wrote:

> Hi Alex,
>
> I think the mysql configuration be "max_allowed_packet" rather than
> "max_packet_size".
>
> Best Regards
>
> Martin
>
>
> On 2016-11-14 13:54, Alex Hall wrote:
>
>> I should also say that I've already tried setting my MySQL
>> max_packet_size. 500M didn't do it, so I upped it to 5000M, restarting
>> the service both times. That hasn't changed the warnings I'm getting,
>> and I really don't think any attachments are over 5GB. Plus, the first
>> few warnings are that "st execute failed", not about attachments not
>> being indexed.
>>
>> On Mon, Nov 14, 2016 at 7:46 AM, Alex Hall <ahall at autodist.com> wrote:
>>
>> Hi all,
>>> As the subject says, I'm trying to enable full text indexing. I've
>>> updated MySQL to 5.7 (on Debian 8) and ran
>>>
>>> /opt/rt4/sbin/rt-setup-fulltext-index --dba root --dba-password pwd
>>>
>>> However, I get a bunch of warnings about executing the SQL
>>> statements and, after that, that attachments can't be indexed. In
>>> all cases, the main problem is the same: "the MySQL server has gone
>>> away". The initial connection was successful, so I'm not sure what
>>> the problem is. I also tested the root login after the 5.7 update,
>>> just to be sure it worked, and it was fine. Has anyone ever seen
>>> this happen? Any suggestions on what to do about it? Thanks!
>>>
>>> --
>>>
>>> Alex Hall
>>> Automatic Distributors, IT department
>>> ahall at autodist.com
>>>
>>
>> --
>>
>> Alex Hall
>> Automatic Distributors, IT department
>> ahall at autodist.com
>>
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Los Angeles - January 9-11 2017
>>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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