[rt-users] Failed attempt to create a ticket by email, from US-CERT at ncas.us-cert.gov

[Stephen Switzer]

I received an email today:

US-CERT at ncas.us-cert.gov  attempted to create a ticket via email in the queue Incident Reports; you
might need to grant 'Everyone' the CreateTicket right.


Yet, I've double checked the permissions:



I have both items checked for Privileged an Unprivileged as well. 
"US-CERT at ncas.us-cert.gov" doesn't exist in the system as a user (yet). 
What am I missing?

-- 

Best regards,
Steve

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