[rt-users] Failed attempt to create a ticket by email, from US-CERT at ncas.us-cert.gov

Matt Zagrabelny mzagrabe at d.umn.edu
Mon Nov 21 15:46:33 EST 2016


Hi Steve,

Try granting "View queue" to everyone.

-m

On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer <steve at sbsroc.com> wrote:

> I received an email today:
>
> US-CERT at ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you
> might need to grant 'Everyone' the CreateTicket right.
>
>
> Yet, I've double checked the permissions:
>
>
>
> I have both items checked for Privileged an Unprivileged as well.
> "US-CERT at ncas.us-cert.gov" <US-CERT at ncas.us-cert.gov> doesn't exist in
> the system as a user (yet). What am I missing?
>
> --
>
> Best regards,
> Steve
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>
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